No, you need to ring .......
The Griffins have a little problem with their internet connection - it likes an early night ! Sometimes around 9pm, sometimes around 10 it goes off and comes on again in the morning.
Not a problem ? Well, the thing is that we are an hour ahead of the UK, their phone works via internet, and so it is prime time for people in the UK to ring them for a little chat. Or not, as you'll understand.
So this morning I rang the internet provider customer services (helpline, then option 1) and explained their problem. The first person tested the line and said it was OK (yes - it is in the morning) and then said you need to ring again and this time take option 3. (Can you tell what's coming yet ?)
So I rang again (helpline, then option 3) and got a very happy friendly man who asked all about the problem and tested the line. It was OK. Then he said, well really you need to call again and take option 1. I said, "But I just did that and they told me to ring again and take option 3". Tell them this, he insisted...
So I rang again (helpline, then option 1) and got a nice person who listened to the problem, then tested the line, then said "OK - unplug the modem...."
And of course, the telephone line went dead.
So we went to get their car from being fixed instead.
Their problem is irritating but minor in comparison.
One chap at church has been trying to get connected with a different company for almost two months. It worked for a few hours the other Sunday but then fell over, exhausted. And when we first arrived it took weeks to get anything telephonic working, apart from mobile phones which work like a dream.
In the old days they used to say that half the country was waiting to have a telephone installed and the other half was waiting for the dial tone. Of course, things have changed a lot since then. Haven't they.
Not a problem ? Well, the thing is that we are an hour ahead of the UK, their phone works via internet, and so it is prime time for people in the UK to ring them for a little chat. Or not, as you'll understand.
So this morning I rang the internet provider customer services (helpline, then option 1) and explained their problem. The first person tested the line and said it was OK (yes - it is in the morning) and then said you need to ring again and this time take option 3. (Can you tell what's coming yet ?)
So I rang again (helpline, then option 3) and got a very happy friendly man who asked all about the problem and tested the line. It was OK. Then he said, well really you need to call again and take option 1. I said, "But I just did that and they told me to ring again and take option 3". Tell them this, he insisted...
So I rang again (helpline, then option 1) and got a nice person who listened to the problem, then tested the line, then said "OK - unplug the modem...."
And of course, the telephone line went dead.
So we went to get their car from being fixed instead.
Their problem is irritating but minor in comparison.
One chap at church has been trying to get connected with a different company for almost two months. It worked for a few hours the other Sunday but then fell over, exhausted. And when we first arrived it took weeks to get anything telephonic working, apart from mobile phones which work like a dream.
In the old days they used to say that half the country was waiting to have a telephone installed and the other half was waiting for the dial tone. Of course, things have changed a lot since then. Haven't they.
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